It has been no secret that Inpost has had some issues in the past. We were promised that this would not happen again, and this has not been maintained and Inpost are not interested in resolving issues.
We would like to apologise to donors that many have had items returned to them. This is not because we rejected them – we had no idea they existed, or we could not access the parcels due to technical errors with the Inpost System that did not recognise the parcel. In some cases it had sent it to an obscure part of the country with no means to locate it. Even they were unable to track the parcel, even denying it was Inpost that had been used – despite being shown the Inpost Email notification to collect.
We had further issues with the App that was constantly wanting daily verification of your number, but would never send a verification code. We had assistance from Inpost but it would repeat and delete the app itself meaning we had no access to parcels sent or being received, meaning they were returned. Inpost are unable or unresponsive in resolving or investigating the issues. It has become too much to bear now, and we will no longer be using Inpost. Unfortunately they are too unreliable, and it is no longer tenable.
Instead, we are trialing Evri – now. I know they haven’t got the best reputation, but we will give them a chance as they offer a similar system, and at similar prices. With under 5KG being sent for under £2.50 which will cover most, and we can of course continue to refund postage on request as previously, just let us know! You can find details on the Donation Page.
Apologies once again to Donors, as we never reject donations and and more than happy to find items homes. There is always someone that can benefit, and even the most worn can find someone to love it again, if only for a short time.
UKBTA Team
